Twitter Giveth & Twitter Taketh Away!

Posted on: Wednesday, May 13, 2009
Posted at: 2:45 PM

Yesterday, Twitter updated the Notices section of Settings regarding @replies.

Initially, Twitter claimed that this update removed an undesirable and confusing option for the Twitter newbies and the Twitter illiterate who could not grasp the concept of those one-sided, fragmented conversations sent via @replies to Twitter users they were not following but still appeared in their respective timelines.

*cue the Twitterati, and the more seasoned Twitter users of the Twitosphere*

For those who have not been paying attention to the topics (#fixreplies, #twitterfail) currently trending, the Twitterverse was, is, and will continue to tweet their disappointment, disgust, and disparage regarding the changes to the @replies system.

Twitter has acknowledged the voluminous amount of [negative] feedback, and now claims that the changes to the @replies system had little to do with the Twitter newbies and the Twitter illiterate, but rather there were serious technical reasons why that @replies setting had to go.

Can you say back-paddling, ladies and gentlemen?

So, the Twitter response to #fixreplies is that they cannot… not yet.

What do you think of the #twitterfail, with respect to the @replies changes and subsequent controversy? Let somecanuckchick know!

Filed under: PR + technology + www
Tagged as: » » » » »

2009-05-13  »  scc

Talkback x 2

  1. billso
    13 May 2009 @ 3:38 PM

    Sounds like a bit of PR damage control from @twitter. The switch should have been announced well in advance.

    Then again, Twitter can’t even respond to customer service tix in a timely manner.

  2. traceyyyz
    13 May 2009 @ 11:54 PM

    backpaddling, flying in circles…

    but at least the twits, unlike the facegenerals, seem to have listened to users and are trying to respond respectfully.

    maybe they will also learn what the bloggerjam seems to know, and what billso suggests — consult BEFORE the change! :P